--- title: "Privacy policy — Montestan" description: "What this website does with your data: what you send us through the contact form or the chat, and what your browser keeps." url: "https://montestan.me/en/privatnost/" language: "en" --- Privacy # How we handle your data. What this website does with your data: what you send us through the contact form or the chat, and what your browser keeps. Last updated 3 November 2026 ## Who is responsible Copy Net DOO · Agencija Montestan, Trg Sunca 2, 85310 Budva, is responsible for your data (the controller). For anything about your data, write to info@montestan.me. ## The contact form When you write to us, we receive your name, email address, your phone number if you give one, your building if you name it, and your message. It reaches our office mailbox as an email, and we use it only to reply to you and to handle what you asked about. That's our legitimate interest, or a step you asked us to take before a contract. Before a message is sent, an automatic check confirms it comes from a person, not a bot. We keep your message as long as we need it for your request. If it concerns a building we manage, it's kept with that building's records. ## The chat The chat's answers are written by an AI service, which receives your conversation with it, but not your name, email or account. We don't save the conversation: it's gone when you leave or reload the site. The AI service doesn't use it to train its models, and may keep it for up to 30 days to check for abuse. Please don't share personal details in the chat. For anything about your apartment or account, write to us or use the resident portal. ## Cookies The site keeps only the cookies described under Cookie settings, at the bottom of every page: the language and theme you choose, your choice about cookies, and, if you allow it, the language you last read the site in, so the resident portal opens in it. None of them track you or are used for advertising, and you can change your choice at any time. ## Technical data To deliver the site and protect it from attacks, our providers process your IP address and browser details. To limit how many messages can be sent, the contact form and the chat count requests from each address, kept only in hashed form. The map on the contact page loads from a map service, which sees your IP address. When something on the site breaks, an error report goes to our error-reporting service in the EU, without your IP address or anything you typed. Our hosting and network provider counts visits to this site, without cookies and without identifying you: which pages are opened, which site linked to them, the country, the kind of device and how quickly pages load. We also count a few things done on it, with an analytics service in the EU: how the chat is used (when it's opened, how many questions are asked and where, and how each answer went: whether it arrived, how long it took and which AI model wrote it), whether the contact form was sent, a call, WhatsApp message or email started from a link, and which documents are downloaded. Never what you or the chat wrote, or what you put in the form; it isn't linked to you, uses no cookies and stores nothing on your device. ## Who processes it for us These kinds of companies process data for us, only on our instructions and under data protection agreements: * Hosting and network: deliver the site, protect it from attacks, run the check against bots and count visits. * Email delivery: carries contact-form messages to our office mailbox. It stores email data in the United States. * Our office mailbox, where your message arrives and is answered. * An AI service, in the United States: writes the chat's answers. * Usage statistics, in the EU: counts how the chat, the contact form and our contact links are used, without identifying you. * Error reporting, in the EU. We don't sell your data or share it for advertising. For transfers to the United States we use safeguards the law recognizes, such as standard contractual clauses. ## Your rights You can ask to see the data we hold about you, correct or delete it, restrict or object to how it's used, or get a copy in a portable format. Write to info@montestan.me. We'll reply within 30 days. If you think your data is being mishandled, you can file a complaint with Montenegro's Agency for Personal Data Protection and Free Access to Information (AZLP). ## Changes to this policy If we change this policy, the date at the top will show it. The resident portal has its own privacy policy.[Read it](https://app.montestan.me/privacy)